For years, Rwandans who rely on USSD codes to send money, buy airtime or access bank services have had to live with a small but constant headache: remembering which short code works on which mobile network. That confusion is now set to end. The Rwanda Utilities Regulatory Authority (RURA) has issued a new directive requiring that all approved short codes be activated and integrated across all mobile networks — MTN Rwanda, Airtel Rwanda and KT Rwanda Network (KTRN). ALSO READ: Telecom operators on the spot over unsolicited SMS Under the directive, any organisation using short codes must ensure their services work on every network by February 15, or face regulatory sanctions. What the directive changes USSD codes, the numbers that start with * and end with #, are the backbone of everyday digital services in Rwanda. They are used for mobile money transfers, buying airtime and data, checking balances, paying bills and accessing bank services, especially for people without smartphones or internet access. Until now, many of these codes were tied to specific networks. A code that worked on MTN often failed on Airtel or KTRN, forcing users to carry multiple SIM cards or memorise different menus for the same service. under the new directive, once a short code is assigned, it must be activated across all licensed operators before it goes live. Existing users of short codes — public and private — have been ordered to complete integration with any missing networks and inform their customers of the changes before mid-February. ALSO READ: Rwanda strengthens telecom systems for disaster response RURA warned that failure to comply will be treated as a breach of regulatory obligations and could lead to enforcement action. “It may result in the application of enforcement measures and sanctions as provided under the applicable laws and regulations,” RURA said in the statement. Why it matters Mobile money services are among the most affected. Codes like *182# for MTN MoMo and *500# for Airtel Money have long been tied to specific networks, as have banking codes such as *334# for Bank of Kigali, *150# for BPR and *555# for Equity Bank. Once the directive is fully implemented, users should be able to access essential services in the same way, regardless of the SIM card they use. For consumers, this means; No more guessing which code works on which network, easier switching between mobile operators, fewer failed transactions and wasted time, better access to digital services for people using basic phones. Relief for users For many mobile users, especially those who depend on feature phones and mobile money, the problem has never been theoretical, it has been part of everyday life. Valens Hagabimana, a 20-year-old house keeper in Kigali, says he long ago stopped trying to memorise different codes for different networks. “I just choose one line for things like mobile money because I can’t keep all those USSD codes in my head,” he said. “Sometimes you dial a code and realise it only works on another network. It frustrates people.” Others say even experience does not always protect you from mistakes. ALSO READ: Eastern African telcos push for spectrum reform Beatrice Mukamana, a small trader in Kimisagara, has used both MTN and Airtel lines for years. Still, she often finds herself dialing the wrong code on the wrong network. “Sometimes I use an MTN USSD code on my Airtel line and only realise after the phone says ‘Unknown application’,” she said. “It happens even when you think you know the codes well. With these new changes, life will be much easier for us.”
