Users of MTN Rwanda internet services decried disruptions on Wednesday, November 12. The telecom company confirmed that its services were facing disruptions. In a statement, it added that the disruption was caused by an outage on international links through Uganda and Tanzania. ALSO READ: Regulator summons MTN over service disruptions “Our technical teams are working diligently to restore full connectivity as soon as possible. We sincerely apologise for the inconvenience caused,” the company said on Wednesday. Dear esteemed customers, please be informed that we are currently experiencing a disruption in internet services due to an outage on international links via Uganda and Tanzania. Our technical teams are working diligently to restore full connectivity as soon as possible. We... — MTN Rwanda (@MTNRwanda) November 12, 2025 The problem started around 10am, MTN told The New Times. In July, the telco was sanctioned tens of millions of Rwandan francs by the Rwanda Utilities Regulatory Authority over poor service levels.
