The Rwanda Social Security Board (RSSB) has inaugurated a state-of-the-art service centre in Gasabo District, marking a major step forward in its mission to enhance customer experience and improve service delivery. The new facility, located on the first floor of Kigali Allied Business Centre (KABC), was officially opened on October 9 as part of activities to mark Customer Service Week 2025. It features modern technology, including a digital self-service corner designed to allow members to independently access a wide range of RSSB services, such as Ishema and other online platforms. Speaking during the inauguration, RSSB Deputy CEO, Louise Kanyonga, described the new branch as a symbol of the institution’s transformation and renewed commitment to its members. “This centre is not just another service branch; it represents a modern, member-focused RSSB. We are investing in technology and infrastructure to make our services faster, more accessible, and more convenient,” Kanyonga said. “Everything here was designed with our members in mind. From the layout to the digital tools, our goal is to ensure that every member who walks in receives efficient, quick, and quality service.” Kanyonga added that the digital corner is one of the centre’s unique features, enabling members to access online services on-site and learn how to use them independently. “We want our members to be empowered to use digital tools and access RSSB services from anywhere. This not only saves time but also helps us provide a seamless service experience,” she noted. The launch also reflects RSSB’s broader transformation journey, which includes integrating technology into all operations to deliver world-class services to members and partners across the country. On behalf of pensioners, Dorothee Uwimana, head of the Pensioners’ Association, praised RSSB for its continued support. “Since our association was created in 2008, much of our progress is thanks to RSSB and the Government of Rwanda. One of the greatest achievements is the improvement in pension payments; we now receive our pensions monthly, unlike before when it was every three months,” Uwimana said. “RSSB also ensured that retirees who were under RAMA continue to receive medical coverage even after retirement. This has been life-changing, especially for elderly people who frequently need medical care.” Uwimana also highlighted RSSB’s support in empowering pensioners through income-generating projects. “Recently, RSSB supported us to start a modern beekeeping project, which we have now expanded to the sector level. Our goal is to professionalise the activity and produce high-quality honey for both local and international markets,” she added. Representing Gasabo District, Yvonne Banamwana, Public Health Data Manager and coordinator of Mutuelle de Santé, lauded RSSB’s strong collaboration with the district, particularly in the management of Ishema Mutuelle. “Gasabo has around 700,000 residents using Mutuelle de Santé, and RSSB has been a vital partner in monitoring, mobilisation, and even supporting us beyond working hours,” she said. “The new digital corner at this branch will make it even easier for citizens to access services and speed up the process of service delivery.” Looking ahead, Kanyonga emphasised that the Gasabo service centre will serve as a model for future RSSB branches across the country. “This is just the beginning. We want this centre to set the standard for all our branches, where technology, innovation, and member satisfaction come first,” she said.
