Kigali, October 2, 2025 – The Rwanda Information Society Authority (RISA), with support from the Korea International Cooperation Agency (KOICA) and in collaboration with the Ministry of ICT and Innovation (MINICT), has re-equipped five Service Access Points (SAPs) in Kayonza, Gatsibo, Rutsiro, Burera, and Ruhango districts. The initiative is part of the Digital Ambassador Program (2022–2025), a USD 4.5 million partnership between KOICA, MINICT, RISA, and MINECOFIN, aimed at empowering citizens with digital skills and expanding equitable access to e-services nationwide. Each SAP is now equipped with modern laptops, internet connectivity, and smart boards to enable citizens to access e-Government platforms like Irembo, receive digital literacy training, and benefit from services such as printing and scanning. SAPs are designed as community hubs that bridge the digital divide, particularly in rural areas. Since 2022, the Digital Ambassador Program has: Recruited and trained 2833 Digital Ambassadors and 78 supervisors. Delivered digital literacy training to 4,526,486 citizens. Re-equipped five SAPs (one in each province) to serve as flagship centres of access. The re-equipping also supports Rwanda’s SAP Strategy 2025–2029, which prioritises sustainability and community ownership. Under this strategy, Rwanda plans to re-equip and modernise 100 SAPs nationwide while introducing new ones, ensuring that all citizens benefit from inclusive and reliable digital services. “These Service Access Points represent a major step forward in ensuring that no one is left behind in Rwanda’s digital transformation,” said Innocent Asiimwe Mudenge, Chief Operations & Strategy Officer at RISA. “Through the NST2 agenda and in partnership with KOICA and local government leaders, we’re creating reliable spaces where citizens, especially in remote communities, can access digital services easily, efficiently, and with dignity.” “This service access point was built with you in mind,” said GAKIRE Bob, Permanent Secretary at the Ministry of Local Government. “You no longer have to travel far or wait in long queues to access the services you need. This is your space, use it, own it, and let it serve your family, your business, and your future. When we bring services closer to you, it’s because we believe every citizen deserves access, dignity, and opportunity, right where they are.” The SAP initiative is directly aligned with Rwanda’s National Strategy for Transformation (NST2) target of achieving 100% digital literacy by 2029, and supports the country’s long-term Vision 2050 of becoming a knowledge-based economy and ICT hub for the region. About KOICA The Korea International Cooperation Agency (KOICA) is a government agency established in 1991 to implement Korea’s grant aid and technical cooperation programs for developing countries, focusing on sustainable socio-economic development. About RISA The Rwanda Information Society Authority (RISA) is responsible for implementing national ICT policies, programs, and projects that drive Rwanda’s digital transformation. Media Contacts: KOICA Rwanda Office – henry@overseas.koica.go.kr | +250 788 548 694 RISA Communications Team – info@risa.gov.rw | +250 785 002 853
