Across Africa, millions of people and businesses have historically faced barriers to accessing financial services. Equity Bank is changing that narrative by leveraging finTech solutions to make banking more inclusive, seamless, and accessible across its regional markets. With 98 per cent of transactions happening outside the bank’s branches, this is reshaping the financial landscape. But behind these numbers are real people, small business owners, farmers, students, and entrepreneurs, whose lives are being transformed through accessible and affordable financial services. Expanding access: Bringing banking closer to the people For decades, traditional banking systems made it difficult for people in rural and underserved areas to access financial services. Long distances to bank branches, complex account opening processes, and high transaction costs discouraged many from joining the formal banking system. This company is solving these challenges through digital and agent banking. Across its markets, a good percentage of the banking agents operate in rural or hard-to-reach areas, enabling people to deposit, withdraw, and transfer money without the need for a bank branch. For those with smartphones or feature phones, mobile banking provides a fast, secure, and convenient way to manage finances. One customer, Aline, a small business owner in a rural area, shared her experience: “Before this service introduced agent banking in my village, I had to travel two hours to reach the nearest bank branch. Now, I can send and receive money, pay suppliers, and even access credit from my phone. It has made running my business so much easier.” Empowering lives: Transforming businesses and individuals Fintech is not just about technology, it’s about impact. This company is empowering individuals and Micro, Small, and Medium Enterprises (MSMEs) by providing access to affordable credit, seamless digital payments, and financial literacy training. Every year, approximately over $1.5 billion in digital loans are disbursed to individuals and small businesses, giving them the capital they need to grow and thrive. Over 109,000 cross-border transactions are processed annually, supporting trade and economic growth across Africa. More than 3 million people have been trained in digital financial literacy, equipping them with the knowledge and confidence to manage their finances wisely. Take Jean-Paul, a motorcycle taxi driver, for example. He used to rely solely on cash transactions, which made it difficult to save and track his earnings. After being introduced to mobile banking services, he now saves digitally, accepts mobile payments from customers, and has even qualified for a small loan to expand his business. “I never thought I could get a loan from a bank. But with my mobile banking records, I was able to access credit and buy a second motorcycle. Now, I’m earning twice as much!” A digital-first future It’s clear that the future of banking is digital. Equity Bank is committed to driving innovation and expanding its digital services to ensure that even more people can benefit from seamless and affordable financial solutions. Looking ahead, the bank plans to: Enhance mobile banking features to provide customers with more financial tools. Expand financial literacy programmes, ensuring more people understand how to save, borrow, and invest wisely. Strengthen cross-border payments, making it easier for businesses and individuals to transact across Africa. The role of local branches in the digital revolution While these numbers represent the collective impact of the Group, local branches are also playing a significant role in advancing digital financial inclusion within their respective countries. Through its digital banking and agent network, the company ensures that more people can access essential financial services, especially in rural areas. With the Inclusive FinTech Forum 2025 taking place in Kigali, Rwanda, the company continues to champion digital transformation by participating in key discussions on financial inclusion and showcasing its commitment to innovative banking solutions. Championing financial inclusion The Fintech journey is about more than just numbers, it’s about real people, real businesses, and real progress. Whether it’s a young entrepreneur launching a start-up, a farmer accessing credit for seeds, or a trader sending money across borders, these digital solutions are empowering millions to achieve financial freedom. By expanding access and empowering lives, Equity Bank continues to set the standard for what financial inclusion should look like in Africa, one digital transaction at a time. Are you ready to experience the future of banking? Join millions of customers today and bank the digital way. Learn more: https://equitygroupholdings.com/rw/
