Bank of Kigali has rolled out new automated teller machines (ATMs) whose features will ensure quick, quality service delivery and enhanced security. Manufactured by the renowned ATM producer and vendor, Diebold Nixdorf, the new ATMs are the first of the kind “DN Series” to be deployed in Africa. Among the features that the new ATMs have include a fingerprint option which reduces theft that might occur when a client’s card is in the hands of someone who knows their pin code and may take advantage to withdraw cash without the owner’s consent. Another component is a tap and go option that enables BK clients to tap on the machine which will dispense cash, with no need of inserting the card into the card reader. BK says that it has activated the near-field communication (NFC) on the new ATMs to help one access the tap and go feature. According to BK, this will among others things minimize cases where clients’ cards are seized by ATMs or ATMs break down due to various reasons including wrong use of cards by new customers. Additionally, the new devices allow bulk note deposits. Caleb S. Gakunju, Head of Payments at BK, explained the uniqueness of these new ATMs which possess features uncommon to any ATM. He said that the backbone of introducing these machines lies in the bank’s commitment to improved service delivery. “We are investing more in technology to serve our customers better, despite the Covid-19 challenges that everyone is going through. We seek to ensure quick and quality service delivery,” he underlined. These machines are quick to process transactions, thanks to the advanced processors they have, he added. So far, BK has rolled out 10 new ATMs of this kind and intend to deploy additional ATMs at various other sites across the country in coming weeks and months. Sites where they have been deployed already include UTC, Kigali Convention Centre, Kigali Marriott Hotel, Intare Conference Arena, Kabeza Market, Rusizi town, Rubavu main branch and the branches of ULK and Giporoso. The new ATMs were also installed at Ruli branch, Kigali Heights, Kibagabaga, and BK Head Office. The development adds to Bank of Kigali’s initiative to promote a cashless economy.
