BPR Bank Rwanda Plc shared a memorable moment with its customers as the bank joined the rest of the world in celebrating this year’s Customer Service Week. The week officially started on Monday, October 3, and will run until October 7. The official opening took place at the BPR Bank head offices in an event presided by George Odhiambo, the bank’s Managing Director, and celebrated under the theme “Feel The Embrace.” During the event, Odhiambo congratulated the staff for the good services they have been offering for the past months and urged them to continue exceeding customers’ expectations. In addition, he pointed out that as the bank enters this year’s Customer Appreciation Week, “the focus is customer obsession. As part of its objective, customer obsession is key to achieving customer excellence.” During the celebrations, some staff were recognised as customer service heroes for their contribution to the bank’s performance. Emmanuel Nsabimana, a customer, shared his experience with BPR Bank and pointed out that his experience has been excellent, saying that the staff are friendly and know how to handle demanding customers like him among other qualities. Commenting on the celebration, he said that it’s good that they celebrate such and request the bank to be consistent in providing good customer services not only for this week. “As we started this week, we felt welcomed when I entered. I felt like how the saying goes; a customer is a king. Walking on the red carpet as a pianist was playing in the banking hall was an amazing experience,” he said. Commenting on the expectations during this week, Nsabimana said that he expects quick service, more customer engagement as well as more initiatives that will improve their experiences as customers. Every year, BPR Bank organises such customer engagement events by inviting customers from all over the region, sharing with them the bank’s vision, products, and also taking customers’ feedback and suggestions to improve their service.
