Ecobank Rwanda on Monday, October 2 launched Customer Service Week, celebrating with clients and encouraging them to utilise the bank's online services. Customer Service Week is an international observance highlighting the importance of exceptional customer service and recognising the individuals who consistently support customers. Speaking during the event, Aline Rwigimba, the Head of Customer Experience at Ecobank Rwanda, highlighted the bank's focus on promoting technology adoption during the week, explaining that they are determined to educate clients about the functionality of online services and how they can effectively address various banking challenges. It won't require them to visit the bank; they will be able to access all the services from the comfort of their homes, she explained. Rwigimba emphasised the bank’s commitment to prioritising clients throughout the Customer Service Week, not only at the headquarters but also across all other branches of the bank. She also mentioned the various standard services, including bank loans, such as the Elevate programme designed for women. “During this week, we plan to actively engage with clients to encourage them to approach the bank and take advantage of this loan,” she said. Rwigimba further highlighted the week's track record of productivity in recent years, with customers recognising its special focus on them and actively participating. She said that the positive response has motivated the bank to continue along the same path. Wilson Kiza, a customer of Ecobank Rwanda, highlighted the significance of the bank's Customer Service Week celebration, emphasising the institution's commitment to its clients and continual improvement of their services. Kiza noted that the bank's extensive network of branches across the country, coupled with the development of various mobile apps, enhances accessibility and convenience for customers. Today, I can effortlessly deposit or withdraw money from the comfort of my home using my mobile phone. These incentives simplify our banking experience, he said. Kiza commended Ecobank for its current level of service and expressed anticipation for further refinements. He urged fellow customers who have not yet embraced online banking to consider making the switch, highlighting the time-saving benefits. Kiza also encouraged the bank to maintain its commitment to providing fast and dependable services.
