If you ask anyone in Rwanda how they accessed government services ten years ago, then ask about their experience today, many will say the process has become faster, more convenient, and requires less paperwork and travel.

One of the factors behind this change is IremboGov, which introduced a digital marketplace for public services. Bringing services online helped reduce unnecessary travel and made applications more accessible.

While government services became more efficient, commercial services remained fragmented. Buying motor vehicle insurance, renewing a TV subscription, or setting up an internet plan still involves multiple steps—calling agents, visiting offices, waiting for manual processing, and limited payment options.

Businesses spend so much time managing customer requests manually, handling payments through multiple channels, and dealing with in-person transactions that could be digital, rendering their operations slow and inefficient, which affects the quality of service.

But what if these challenges disappeared? What if businesses could reach their customers more easily and services were available in one place, ready when needed, without unnecessary steps? IremboPlus is here to create a new way to connect businesses and customers, making transactions smoother and more accessible.

What is IremboPlus?

IremboPlus is a digital marketplace that makes accessing commercial services more convenient. It connects businesses and customers in a single space where essential transactions—such as paying for insurance, renewing subscriptions, and accessing professional services—can be completed online in moments.

Many will talk about digitising services, but we don’t digitise them because it’s a cool or modern thing to do; let’s break down how this benefits everyone involved.

Why businesses are joining and should join IremboPlus

Digitising services allows businesses to focus on what matters most. It reduces the need for physical infrastructure, cutting costs on office maintenance and paper-based workflows. Manual tasks like form-filling and data entry are eliminated, freeing employees to focus on serving customers. Automating these processes also reduces errors, ensuring greater accuracy and reliability.

IremboPlus provides a ready-to-use platform for businesses to deliver services digitally without heavy technology investment. Instead of building independent payment systems, customer management tools, or transaction platforms, businesses can integrate with IremboPlus and immediately start offering their services online.

Businesses using IremboPlus can: