On January 16, 2019, Marriott International unveiled Marriott Bonvoy, a new loyalty brand that replaces previous loyalty brands – Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) – and reflects the unmatched benefits, single loyalty portfolio and unparalleled experiences. Marriott Bonvoy is built on the belief that travel enriches us all and has the power to enrich the world. Marriott Bonvoy launched on February 13 when the logo and branding began rolling out across all consumer touch points, including on property, marketing and sales channels, digital, mobile and co-brand credit cards. It will be bolstered by a multimillion-dollar global media campaign scheduled to start in late February.
"Marriott Bonvoy marks an evolution in travel because it represents more than a loyalty program,” said Stephanie Linnartz, Global Chief Commercial Officer, Marriott International. "Marriott Bonvoy is a travel program designed to bring to life our extraordinary portfolio of global brands in 129 countries and territories, while also providing endless inspiration for members to keep traveling and pursuing their passions.”
Linnartz continued, "Represented by a simple, bold and modern logo, Marriott Bonvoy is welcoming and optimistic. Our 120 million members have access to the world’s leading hotel portfolio at the best room rates and member benefits, as well as our collection of Moments experiences that bring exploration and discovery of the world to the forefront.”
Beginning on February 13, Marriott Rewards Moments and SPG Moments became Marriott Bonvoy Moments, which together with Marriott Moments will feature approximately 120,000 experiences in 1,000 destinations available for purchase or by redeeming points. In addition to accessing locally relevant sights and excursions, such as hiking into glacial Patagonia, desert treks on camelback in Morocco or cruising to Vietnam’s timeless floating villages, members can indulge in once-in-a-lifetime experiences like cooking alongside renowned chefs Daniel Boulud and Eric Ripert, or honing football skills in a master class with Hall of Fame wide receiver Jerry Rice.
Throughout 2019, Marriott will bring Marriott Bonvoy to life with a series of experiential events for members taking advantage of the company’s marketing partnerships with iconic brands including the NCAA and the FIA Formula One™ World Champions, Mercedes-AMG Petronas Motorsport, as well as through sponsorships such as the Oscars®, Coachella Valley Music and Arts Festival, Dubai Jazz Festival, The Hong Kong Sevens and The PGA Tour World Golf Championships-Mexico Championship.
On August 18, 2018, Marriott launched one loyalty program with unified benefits under its three legacy loyalty brands -- Marriott Rewards, The Ritz-Carlton Rewards and SPG. On February 13, the combined program completed its integration under one name, Marriott Bonvoy. With Marriott Bonvoy, members will have access to Marriott’s portfolio of diverse brands including the largest collection of lifestyle and luxury properties. Whether it is sun-soaked overwater bungalows at The St. Regis Maldives Vommuli Resort, mountain-side resorts nestled against ski slopes like at The Westin Resort and Spa Whistler, beachfront properties hugging pristine sands like at The Ritz-Carlton, Bali, to iconic urban towers offering panoramic views like at the JW Marriott Marquis Hotel Dubai, or former palatial residences like The Gritti Palace, a Luxury Collection Hotel (Venice); Marriott Bonvoy provides members an unparalleled offering of experiences together with the opportunity to earn desirable member benefits. Since Marriott introduced the unified loyalty benefits under Marriott Rewards, The Ritz-Carlton Rewards and SPG last August, members have been able to seamlessly book stays and earn and redeem points across the entire portfolio and achieve Elite status faster with new Elite tiers. Members now earn on average 20 percent more points per dollar spent.
The launch of Marriott Bonvoy introduced two new names for previous Elite status tier names.
Marriott Bonvoy Titanium Elite replaced Platinum Premier Elite for members who surpass 75 nights. Marriott Bonvoy Ambassador Elite replaced Platinum Premier Elite with Ambassador. This top Elite status tier recognizes members who surpass 100 nights and more than $20,000 in spend annually. These members enjoy the highest level of personalization with a dedicated ambassador to help plan their travel and cater to their needs one-on-one.
Marriott Bonvoy ushers in a new mobile experience. Members using either the SPG or The Ritz-Carlton Rewards apps are encouraged to download the current Marriott app which automatically updates to become the Marriott Bonvoy app as of February 13. The SPG and The Ritz-Carlton Rewards apps were deactivated on that date. When members book direct on Marriott.com they receive all the perks that come with Elite status, including, free and enhanced Wi-Fi and exclusive member-only rates, and on the Marriott app they enjoy mobile check-in and checkout, Mobile Requests and, wherever available, Mobile Key. In addition to featuring a powerful travel program, Marriott.com also offers 30 extraordinary brands to book endless experiences at the best available rates.