Irembo, an e-government platform that enables the access and provision of government services in Rwanda, in partnership with the Africa Management Institute (AMI), on February 20, graduated 305 agents who completed upskilling training on enhanced citizen services.
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The training focused on various aspects including strategic business assessment, setting growth goals, market understanding, enhanced performance, career development, and planning for growth.
Following the training facilitated by AMI through its flagship programmes; the Set Up for Growth Bootcamp and Survive to Thrive Program, the agents were awarded a certificate of completion, recognizing their dedication to continuous learning.
Liliose Nyinawinkindi, the Director of Customer Experience and Service Distribution, said: "By training Irembo agents, we aim to increase efficiency in service delivery, empowering them to improve their businesses while ensuring they are well equipped to contribute to the vision of empowering citizens to access government services online independently.”
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Paul Kato, the Senior Program Manager at AIM, said: "We believe in fostering a culture of continuous learning and growth. Our partnership with Irembo aligns with our mission to enable ambitious businesses across Africa to thrive.”
The officials noted that the partnership signifies a strategic alliance dedicated to enhancing the capabilities of Irembo agents and ultimately improving the overall citizen experience in accessing government services online.
Cassian Niyonzima, the CEO of Techlegendz, in Nyagatare District, said that receiving the training as an Irembo agent has been "extremely valuable," especially when planning and accomplishing entrepreneurial objectives.
"I highly recommend my colleagues take part in these initiatives, as many individuals venture into starting businesses without having a clear direction.”
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To improve government service accessibility and transparency, Irembo introduced the Ntuyarenze Tariff initiative which promotes inclusivity and equal access to services and enhances the efficiency of the IremboGov platform, streamlining government service delivery.
The initiative seeks to empower citizens to make informed decisions about service utilization and helps agents communicate pricing to clients more effectively by providing clear information on tariffs for accessing Irembo services through agents, ensuring transparency, trust, and confidence in government transactions.