Radisson Blu Hotel and Kigali Convention Centre celebrated Customer Service Week 2023, which commenced October 2, running up to October 6.
The international observance highlights the importance of exceptional customer service and recognises individuals who consistently support customers. This year, it was celebrated under the theme "Team Service.”
According to Rob Kucera, the General Manager of Radisson Blu Hotel and Kigali Convention Centre, who is also the complex’s District Director for East Africa, the week was all about showing appreciation to all their loyal customers, including Radisson Rewards members, conferencing guests, businesses, as well as corporate clients.
"We show appreciation to all of those this week, saying ‘thank you to all of you’,” he stated.
The complex provides a 5-star service experience to its esteemed clientele at both the Business Class Lounge in Radisson Blue Hotel and Kigali Convention Centre.
Kucera said: "All our clientele is VVIP and we treat them all the same. We ensure, from a service level, that we meet all our clients' needs and we create memorable moments for all our customers as they go back and talk about the hotel and the service they've received.”
Kucera extended a warm invitation to their auditorium, which has played host to high-profile events such as the Commonwealth Head of Governments Meeting (CHOGM), Basketball Africa League (BAL) as well as International Telecommunication Union (ITU), among others.
He expressed gratitude to loyal customers, acknowledging the unwavering support that enabled them to achieve remarkable feats.
"Going forward, you'll have trust in us that we can host even bigger events at Kigali Convention Centre and particularly in its magnificent auditorium,” he said.
Kucera also expressed gratitude and admiration for the complex’s staff, emphasising their crucial role in providing 5-star service at Radisson Blu Hotel and Kigali Convention Centre.
He highlighted the importance of teamwork, training, and dedication to ensuring guest satisfaction, giving a shout-out to the staff for their efforts in delivering the best possible service experience to customers.
"We could not deliver the 5-star service that we have throughout the year without the staff,” he remarked.