Dear Edward Rwego,
Thank you for letting us know about your feelings about our recent services. However, we were in the process of informing our general clientele about the interruption of services by our IT systems when we read your letter in The New Times paper.
We do acknowledge and regret the fact that you have had to face such challenges regarding our services. We will contact you personally to extend our sincere apologies.
Management wants to reassure you that our technical team is working around the clock with our external consultants to resolve the issues. We apologize for any inconveniences caused by the delays in service delivery.