CUSTOMER CARE: Who is your boss?

Sam Walton, an American great entrepreneur and the founder of the Wal-Mart stores in USA once said “There is only one boss.The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else”. I would like to share this quote with all the service people today. For me, this quote should be a pre requisite known to every contact person both in the private and public sectors.
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Sandra Idossou