You have just made my life easier by looking for a different internet provider. Now, with your higher costs of the Internet based on download/ upload, the 20,000 Frw that was once paid monthly, now only lasts about a week.
That means, you have become so exorbitant in your costs, that I can now go back to Rwandatel, albeit I will have to deal with bad customer service (Are you listening TIGO?), or maybe just go for the satellite internet.
MTN, can you also please answer these questions?
a)You had me buy a new modem for 65,000 Frw as it would be GSM ready, of which you have been saying the service would be forthcoming the last 6 months.
Can you please buy back all of the modems from your disgruntled customers, as we had no idea you would bait and switch, by not only having the faster connection, but by now charging for usage with the current configuration?
b) Can you please send me the CD’s for updates to Microsoft, Norton, and my other software? As you know, the software is downloaded automatically to make sure we have secure computers here in Rwanda. We just can’t afford the internet downloads now.
c) Can you please send an email to all of my spammers to let them know I can’t receive their email. Even with my filter, they get through.
d) Can you give me free airtime so I can call my friends, family, and business associates to tell them not to send big files? I would send them an email to do so, but gosh, it is going to cost money!
e) Can you come up with some kind of electric shock device for me, so that when I leave my internet running for 5 minutes or more without usage, it will jolt me, and remind me to disconnect from MTN?
f)Can you have a pop-up appear so that if I am going to download
something, the popup will say something like, “Careful, you will be spending 7,500Frw to download this photo!”
g) Finally, I am a visual person. Can you have something like a visual gas gauge to show how the needle is quickly approaching 0Frw left, as if I have a hole in the tank?
MTN, if you can help me out with the above, then I think we will have quite a synergistic relationship! With me only able to afford your internet for about 5 days out of each month, I will spend time on the better things in life, like searching for alternative solutions.
Mark Larsen, 078333 7427