Ismail Niyomurinzi is the Restaurant Manager of Stipp Hotel. He is also studying at Rwanda Tourism University (RTUC).
Below is how he manages to run his day to day activities:
I wake up at 6:30a.m, go for a shower and have breakfast. At about 7a.m, I leave for RTUC for classes until 1p.m.
At 1p.m, I get home for lunch and by 2, I report for work at Stipp Hotels. I check the dining to find if we have some clients and monitor the set up in the restaurant.
I also check on how many customers were received and how many are expected so as to plan and appropriately arrange for them.
By 4:45p.m, I change the staff shift of my department. And this is when I also conduct some lectures on good customer care to ensure the performance I expect.
Starting 6p.m, we usually receive many clients and I keep in touch with both the clients and staff to examine and guide the operations.
By 11p.m, work is almost done, so I have supper. By 11:30 I sign off and unless there is something on appointment, I just get home immediately.
Slow music is what takes me to bed at around mid night.
Photo G. Mugoya