50 acquire customer service skills

Over 50 workers have been trained in customer service as one of the activities to mark the annual International Customer Service week.

Over 50 workers have been trained in customer service as one of the activities to mark the annual International Customer Service week.

The training conducted by the Rwanda Development Board aimed at equipping different professionals with better skills that will enable them to train colleagues in their respective workplaces, Yves Ngenzi, the head of the customer services unit at RDB, said.

He said the training targeted the financial sector workers. Rwanda marked the event for the first time this year. It was marked under the theme “Think Service”.

According to RDB, if Rwanda’s customer service improves, the country could earn an additional $40m to Gross Domestic Product (GDP) each year.

“Our main focus is to encourage service providers to give exceptional service,” Ngenzi said.

The Rwanda Development Board’s latest customer service report indicates that the level of customer satisfaction currently stands at 71 per cent. 

This was an improvement compared to 60 per cent level of satisfaction registered in 2010.

The report was based on a survey carried out by RDB in May and June 2013 in various public and private institutions.

Ngenzi said the board’s target is to increase the level of satisfaction to 80 per cent by 2017.

The International Customer Service Week is a global annual event celebrated at the beginning of October.

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