Taxpayers are set to benefit from the newly established call centre at Rwanda Revenue Authority (RRA) that was set up to respond to queries and complaints related to domestic taxes and customs issues.
The centre, with a toll free number 3004, was financed by RRA in partnership with the Investment Climate Facility for Africa (IFC) to enhance customer relations.
“The call centre will improve RRA’s service through quick service delivery,” Ben Kagarama, the Commissioner General of RRA, said during the launch yesterday.
“Earlier, people wrote letters to us but they had to wait for feedback, sometimes, the incoming mail would get lost. The call centre will solve this issue by providing instant replies”.
The vice president of the Private Sector Federation, Francois Rutayisire, commended the initiative and called upon other public institutions to set up easily accessible information centers.
“We also hope that the call centre will facilitate trade,” Rutayisire said.
Calls will be managed by ten operators every weekday between 7 a.m. and 5 p.m.