We refer to Matthew Michaels’ letter published in The New Times issue of March 10, titled “Tigo, please address drop calls.”
We are happy to receive feedback from Mr. Michaels and we value any response of this nature from all our customers. We are ready to address his concern as soon as possible.
Having attained over 650,000 mobile subscribers (becoming the second most subscribed in just a year), you might be aware that Tigo Rwanda is a fast growing telecommunications company. We cannot, therefore, afford to disappoint our customers.
We would like to reassure our customers that Tigo is committed to providing the best customer experience whilst using a Tigo line and that is because of the commitment to boost our network to ensure great coverage and quality of network.
We, at Tigo, believe that the customer is ‘number one’ and that is why we are thankful again to Michael’s feedback and vouch to honor our commitment to continuously improve our quality of service.