Commending BK for excellent customer care

Editor, Through your paper, I would like to share an experience I had on Christmas Day. I recently opened and account and one of BK’s staff, Ms Lys Mwiza, was very supportive in this process. She took her time and explained to me all the requirements and the products that the bank offers.

Editor,

Through your paper, I would like to share an experience I had on Christmas Day. I recently opened and account and one of BK’s staff, Ms Lys Mwiza, was very supportive in this process. She took her time and explained to me all the requirements and the products that the bank offers.

For some of the products, I needed more time to think about and requested for her number so that I can get In touch in case I have any questions. After a couple of days, I ended up signing up for the SMS banking – a product that enables you conduct banking transaction on phone.

On Christmas Day, I woke up in the morning and there was no power. I sent the house help and after two hours, he returned and told me that all shops were closed.  I recalled that one of the benefits of SMS banking that Ms Mwiza had explained to me was buying electricity units.

With so much hesitation I called Ms Mwiza on Christmas morning, apologized for interrupting her Christmas holiday, but explained that I needed to have electricity in the house.

I must say, her reaction was amazing. Over the phone, she sounded more than happy to help, explained the procedure to follow, which I did and, in less than 5 minutes, I had purchased cash power, and loaded it in the meter box and all my electric appliances were up and running.

Ms Mwiza even called back to check if I had succeeded.
Editor, please allow me to thank BK, and it’s partners who have made this product available.

I must say, I was not only impressed by the excellent training BK has given its staff, but also how companies have taken advantages of the available technology to make life easier, and yet at minimal costs.

Bank of Kigali client
Kigali

 

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