The Rwandan government is attempting to teach those in the service industry to provide better customer care but it’s not been easy. Changing people’s mindsets and cultural leanings is a tedious task, and unhappily it hasn’t gone as speedily as we all want it to.
Just the other day, along with two friends I went to have dinner at the swanky Kiyovu restaurant, Shokola. We got there at 7pm, ordered for fresh juice and food and guess what? We got our drinks at exactly 8:15pm. When I asked for ice for my juice I waited another 15 minutes before the waitress told me that the ice was finished.
I didn’t believe her so I went to the main counter and got the ice myself. I was astonished that the waitress didn’t even apologise for the poor service but rather totally ignored me. I even asked for the Manager’s number but it didn’t work.
I would have preferred not to air this complaint because I’ve had decent service at Shokola before. However, I thought it would be irresponsible of me not to.
I beseech the Shokola management to better train their employees more appropriately because if this type of service continues the restaurant will lose clients