I’m disappointed with Shokola service!

Editor, The Rwandan government is attempting to teach those in the service industry to provide better customer care but it’s not been easy. Changing people’s mindsets and cultural leanings is a tedious task, and unhappily it hasn’t gone as speedily as we all want it to.

Editor,

The Rwandan government is attempting to teach those in the service industry to provide better customer care but it’s not been easy. Changing people’s mindsets and cultural leanings is a tedious task, and unhappily it hasn’t gone as speedily as we all want it to.

Just the other day, along with two friends I went to have dinner at the swanky Kiyovu restaurant, Shokola. We got there at 7pm, ordered for fresh juice and food and guess what? We got our drinks at exactly 8:15pm. When I asked for ice for my juice I waited another 15 minutes before the waitress told me that the ice was finished.

I didn’t believe her so I went to the main counter and got the ice myself. I was astonished that the waitress didn’t even apologise for the poor service but rather totally ignored me. I even asked for the Manager’s number but it didn’t work.

I would have preferred not to air this complaint because I’ve had decent service at Shokola before. However, I thought it would be irresponsible of me not to.

I beseech the Shokola management to better train their employees more appropriately because if this type of service continues the restaurant will lose clients

S. Rwego
madogz2002@yahoo.ca  

 

Have Your SayLeave a comment