Customer Service Week: What firms can do to ensure excellent customer experience

in 1992, the US Congress proclaimed Customer Service Week as a nationally recognised event, celebrated annually during the first full week in October. Since then, thousands of companies across the United States and around the world celebrate Customer Service Week between October 3 - 7, underlining the importance customers and people, who serve and support customers on a daily basis.
A waiter at Nyungwe Forest Lodge. The annual Customer Service Week is a time to celebrate workers and clients. (File photo.)
A waiter at Nyungwe Forest Lodge. The annual Customer Service Week is a time to celebrate workers and clients. (File photo.)
Sandra Idossou