Why are businesses taking customers for granted?

Recently, a tweet of a consumer who got blocked by WASAC for complaining ‘too much’ got viral. Luckily, the CEO himself got to know about it and responded with an apology, and also promising to take action. “Apology. That is not acceptable... Going to take the necessary steps,” he tweeted.
Good customer service goes beyond serving with a smile. Often, firms that attend to customer complaints gain their (clientsu2019) loyalty. (File)
Good customer service goes beyond serving with a smile. Often, firms that attend to customer complaints gain their (clients’) loyalty. (File)
Sandra Idossou