In a bid to enhance customer care, the Development Bank of Rwanda (BRD) has completed a 3-phase customer care training programme for its staff.
According to BRD’s Corporate Affairs Director, Vedaste Ave Maria, 90 staff have already undergone a one week customer care training programme aimed at improving service delivery at the bank.
“We thought that as part of the general plan to improve customer care in the country, BRD as a bank responsible for promoting development we had the responsibility to take lead in this campaign,”
BRD believes that its clients don’t only deserve the best customer care but as one of the leading and oldest banks, we need to set the pace in as far customer care is concerned,” he said.
According to Sandra Idoussou of Shei&Enz Consult who conducted the training, customer care training in different organisation has paid off ever since the customer care campaign kicked-off.