I read a piece by Sandra Idossou titled “Time should mean money in Rwanda as well” in The New Times of 1st March 2010. Her argument focused on the time spent in delivering services, citing as an example the time spent in bank queues.
However, it is not only the customer who is losing when time management is not adhered to by the people supposed to serve them but the organization as well.
Most organisations keep employee attendance records in the form of time sheets, clock-in cards and what not, in order to ensure that employees work hours they are supposed to work per day, which is usually nine hours here in Rwanda.
But in many cases not all employees will be working; the time they spend without doing any work should be termed ‘idle time’. This idle time constitute a cost to the organization because it is paying someone yet they have not done anything for hours.
Some of the causes of this problem are a shortage of orders or clients in the organization, machine breakdown or repairs and maintenance, bottlenecks in production and the lack of motivation among the employees, who don’t have zeal for work.
Therefore, time is a very important issue from all angles- either for the frustrated customer or cheated organization