The management of Banque Populaire du Rwanda has pledged to improve service delivery within its networks across the country as a strategy of increasing its customer base.
Speaking during a televised debate yesterday, several senior managers of the bank, promised to excel 2010 and grow the bank’s brand.
The bank, with largest branch network in the country has been criticized for its poor customer care and service delivery.
One of the complaints was the delay in the in debiting salaries to its customers’ accounts days after their employers have remitted them.
During the show, the management of BPR explained that the delay of transfer of salaries is because many of their branches do not use modern technology.
“Most of our branches have not yet been standardised with the quick and efficient technology in banking,” Clement Ayabarenganya, the General Secretary of the Board of Directors said.
However, he promised that the bank will rectify the problem and by next month, services would be quicker.
“We have recruited more staff to improve on our efficiency,” Ayabarenganya said.