Two days ago, I was reading The New Times online, and I was impressed by the survey you are doing about customer care service in Rwanda.
However, some people’s ears are full of wax. Yesterday , I went to ‘’Electrogaz Antenne” in Muhima and just like other people waiting in line to receive a service, I was disappointed.
The line was long as customers tried to buy cash power, or pay their water bills.
The process was a deathly slow one. Seated at the front desk was a lady busy chatting on Internet—the reason for the delay! She was chatting and serving people at the same time.
This is absurd given the serious customer care drive going on in the country. As customers we, are looking for service; better service at that.
I wonder how we Rwandans or foreigners will get a better customer care service with the kind of people who work like this lady?