The utility providers, Rwanda Energy Group (REG) and Water and Sanitation Corporation (WSAC), for electricity and water respectively have been talking about the installation of smart meters for a while. However, many homes are yet to have them installed. There are numerous benefits of smart meters. To the consumer, they can tell, in real time, their consumption habits and use the data to manage their consumption. For electricity, which is prepaid, they can also help clients know when they are about to run out, so they can top up. With the installed meters today, one only learns they have run out after getting disconnected. The process of loading more is not only an inconvenience for the client, but is also lost revenue for REG. For water, every month a representative of WASAC visits the client, reads the meter and calculates the bill. This system has led to consumer complaints about over billing. With smart meters, clients can monitor and track their consumption, giving them greater control over their bills. In addition to client satisfaction, the smart meters will help curb heft consequently increasing the revenues for the utility providers. With the availability of these meters on the global market, the utility providers should consider adopting innovative technology to address complaints and enhance their customers’ experience. It is a win-win. And, with a growing list of customers, especially in urban areas, it is easier to kick-off the implementation now than later.
