Denise Rwakayija

Managing customer experience during Covid-19:Responding to customer needs,adapting to new normal (Part 2)

Kigali – In times of crisis, a customer’s interaction with the company can trigger an immediate and lasting effect on his or her sense of trust and loyalty. Businesses are facing tension between generating sales during a period of extreme economic hardship and respecting the threat to...

Tuesday, June 2, 2020, 12:00 AM

What service experience response is your customer looking for in the pandemic period? (part 1)

Kigali – The world of business has experienced profound, unexpected changes as a result of the COVID-19 crisis, and with this reality came rapid and surprising shifts in customer needs and expectations. In an economic situation where consumption is declining due to reduced levels of income...

Tuesday, May 12, 2020, 12:43 AM

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