Bank of Kigali’s customers can now self-register on the banks Internet Banking platform through a seamless online process. The development, officials at the bank said, aims at providing its clients with quality service. The move also comes a few weeks after the bank introduced its upgraded Internet Banking platform that provides additional features and advantages to its customers. The new platform, entirely built in-house, offers a superior banking experience to both Retail and Corporate customers and comes with enhanced security features. In line with Bank of Kigali’s commitment to continuously improve customer experience we have introduced an online application form for customers who are not yet registered on our recently upgraded Internet Banking platform. They can now apply through https://bk.rw/online-services/apply-for-internet-banking from the comfort of their home or office without having to visit our branches, said Audrey Kazera, the Head of Marketing at Bank of Kigali. She pointed out that both retail and corporate customers can apply online either using a computer, or a mobile smartphone. Once the application is submitted, it is reviewed by the bank staff to ensure the information provided match the bank records before login credentials are sent on the customer’s email. Besides the new development, Kazera explained the new features that were added to the upgraded Internet Banking platform. “The new platform has brought in other features including the ability for customers to buy foreign currency and process bulk payments, while also giving corporate customers the ability to execute flexible and complex mandates. Additionally, the security of all services that customers perform on the Internet Banking platform has been enhanced through TOTP (Time-based One-Time Password). In the near future, customers will be able to make international transfers, commented Kazera. Reports indicate that customers who self-onboard through the web or mobile application, will most likely use these channels in the future to either complete transactions or ask for support.
