Service Excellence Awards recognises best performers

Some of the winners pose for the cameras with their certificates. Courtesy photo.

Over 40 companies, institutions, and individuals got special recognition after emerging top of their categories at the Service Excellence Awards, over the weekend.

The third edition of the now annual award, took place at the Lemigo Hotel in Gishushu, to moderate fanfare. Organised by the East Africa Youth Development Agency, the awards gave special recognition to companies and individuals in sectors ranging from media, energy, hospitality, banking, tourism, to IT, among others.



Satguru Tours and Travel won Best Travel Agency of the Year.


Eugene Anangwe (right) was Best Male Twitter Personality of the Year.

From the initial 12 competition categories at the award’s inception in 2016, and 18 categories at last year’s edition, this year pitted competitors in 40 different categories.

The award gala kicked off with special recognition awards, and these went to Airtel-Tigo Korea Telecom, Rwanda Online, Ubumwe Hotel, and a handful of media personalities and social media influencers.

Athan Tashobya from The New Times, Jackie Lumbasi of Royal FM, and Richard Kwizera, former Kigali Today journalist, were some of the media personalities that scooped a special recognition award, as well as the Jordan Foundation, a local NGO.

Guests at the award gala.

Guests at the award gala.

However, organisers and the Event MC would have served the audience better by explaining the rationale for special recognition for each of the winners in this category.

Also noteworthy was the huge leap in the number of competition categories (40, from the initial 12 in 2016). While one could see this as a sign of growth, it also runs the risk of watering down the award with noncore competition categories. Organisers have already intimated that they hope to introduce even more categories as the years go by, and as the need arises.


Service provider of the year KASHA

Best Hub/Lab -Awesomity Lab

Public Service Provider of the Year -RDB

Best Travel Agency -Satguru

Restaurant/ Coffee Shop -Question Coffee

Best Innovation -Eazy Pay

Best internet service provider -ISPA

Courier Service Provider of The Year -DHL

Best Airline -Rwandair

Best Higher Learning Institution -UTB

Bank of the Year -Equity Bank

Best Insurance Company -Soras

Best Tour Operator -Nziza Safaris

Bar/Night club Fuchsia

Best Online Shopping Platform -E-Guriro

Best TV -TV1

Best Radio Station -Royal FM

Retail Shop -Magasin Faruki

Graphic Company of the Year -Smart Design

Online Publishing Website

Job Recruiting Agency of the Year -Job in Rwanda

Energy Service Provider -REG

Social Media Brand of the Year -TECNO Mobile

Security Company of the Year -ISCO

Hard Copy Magazine -Inzozi Magazine

Printing Company of the Year -PAMACO

Digital Marketing Agency of the Year -Kigali Vibe

TV Channel Provider of the Year –Star Times

Forex /Money Transfer Company of the Year -Unimoni

Beverage Company of the Year -Skol Brewery

Local Hotel of the Year -Ubumwe

Fashion House of the year -INZUKI Design

Consumer Product of the year -WINNAZ

International Hotel of the Year -Marriot Hotel

Petrol Station of the Year -ENGEN

Local Transport Company of the Year -Volcano

Twitter Personality Female: Fiona Kamikazi

Twitter Personality Male: Eugene Anangwe

Subscribe to The New Times E-Paper

For news tips and story ideas please WhatsApp +250 788 310 999    


Follow The New Times on Google News