Reports to Director, Education Assessment Center
Location SNHU Assessment Center, Kimihurura, Kigali (located at Fairview Building, across Lemigo Hotel)
Work Hours Full time, 40 hours per week
Southern New Hampshire University (SNHU), in partnership with Inkomoko Business Development, has launched an on-line education assessment center in Kigali.
The Manager is a member of the lead staff at the SNHU assessment center, and is responsible for training and supporting a team of Reviewers, each of whom evaluates student project submissions using a pre-existing rubric designed specifically for each project. Also, the Manager is responsible for ensuring consistency of evaluations across Reviewers and providing direct feedback to Reviewers on their performance. The Manager will identify productivity challenges, proactively develop solutions to the challenges, and ensure productivity benchmarks are met. The Manager will work effectively across teams and departments. Additionally, the Manager will review student project submissions as necessary.
Primary Duties and Responsibilities:
MANAGEMENT & STAFF SUPERVISION
Provide day to day support and supervision to of a team of Reviewers
Monitor and report on the weekly progress and areas of improvement of the assessment center and provide reports to SNHU as requested
Consistently evaluate and conduct performance reviews of assessment center employees, both verbally and in writing as required for development as well as on a timeframe as requested by SNHU
Collect and organize any documents required by the US government, SNHU, and/or Rwandan government to ensure compliance with all relevant regulations
Develop and provide training for employees as needed according to goals and areas of development
Other duties as required to ensure the success of the assessment center
Lead quality assurance processes
Lead assessment norming processes
Support academic integrity validation
Ensure productivity benchmarks are met
Maintain an in-depth knowledge of every component of curriculum
Use rubrics and supplemental information to provide fair and consistent evaluations with encouraging, specific, and actionable feedback
Perform evaluations and communicate with students through a Learning Management System
Respond to student outreach swiftly and return evaluations to students within 48 hours of submission
Complete program improvement assignments, as needed
Attend in-person, online video and telephone meetings with Director or team members
Protect student privacy
Work in a team, both as a leader and active follower as required both in person and digitally
Assess with integrity, honesty, and ethically
PUBLIC RELATIONS & PARTNERSHIPS
Serve as the representative of the assessment center, including in government and partner meetings
Work with SNHU’s partner, Inkomoko, to ensure SNHU is a top-notch partner, proactively addressing and resolving any challenges that may arise, as well as celebrating the successes of the partnership
Experience providing training, consultation and support in a professional manner
Proven ability to take initiative and build strong productive relationships
Experience providing direct observation and feedback on staff performance
Ability to Identify individual and team performance opportunities
Demonstrated ability to be flexible/adaptable in exercising judgment in a dynamic environment
Prior college-level experience with non-traditional and online learning preferred
Knowledge or expertise in competency-based education
Ability to score consistently using a rubric
Skill working in an electronic management system
An encouraging and respectful attitude toward all students and colleagues; “can-do” attitude
Demonstrated level of English fluency at the academic/higher education level
Ability to work collaboratively in a team setting
Demonstrated fluency in use of technology, especially software applications
Demonstrate ability to learn and utilize rapidly changing technological platforms
Demonstrated experience and outcomes managing a team
Demonstrated experience and outcomes leading and organization or sizeable project
Demonstrated experience working with international organizations
Demonstrated experience working with partners, governments, and leaders from high levels within outside organizations
Fluency in at least one or more East African languages (Kinyarwanda, Kirundi, French, Swahili)
Managers will be offered the minimum of a competitive salary, health insurance, paid leave (including sick, vacation, and maternity/paternity), and a one-year contract, renewable at the end of the contract period, depending on performance.
Working Conditions & Physical Requirements:
The Manager will work at the Kigali, Rwanda Assessment Center 5 days a week. The 1st floor office has dedicated parking spaces, break room, conference rooms, and lots of natural light, co-located with Inkomoko Business Development.
Best practice is to evaluate all projects assigned to the Reviewer and respond to every comment or question by a student each day.
Work will be completed using a computer provided by the assessment center.
Please email your cover letter including your salary requirements and your CV to R.Sears1@SNHU.edu
Include “Manager” in the email subject line.
Please address cover letter to Ms. Rachael Sears. Cover letters addressed to Dear Sir will not be considered. Deadline to apply is June 27, 2018.