Please MTN, do something about poor service delivery

Editor,First of all, I would like to convey my appreciation for the work you do to convey our messages to the concerned parties who, time and again, don’t meet their obligations.
Khaled Mikkawi, the new CEO of MTN Rwanda. Customers have been complaining about certain service delivery
Khaled Mikkawi, the new CEO of MTN Rwanda. Customers have been complaining about certain service delivery

Editor,
First of all, I would like to convey my appreciation for the work you do to convey our messages to the concerned parties who, time and again, don’t meet their obligations.

Please, I would like to register my disappointment over the poor customer care that is being shown by MTN in its Kayonza outlet.

The girls who work there don’t seem to know what customer care is all about.

The arrogance in their language, the abusive words in their response to customers, failure to attend to you even at a time they are not doing anything and lack of work ethic when it comes to offering what they are supposed to do to their customers are frustrating us.

These traits leave a poor and unethical image to a business oriented company like MTN. Can’t management of MTN do anything? We are suffering.

Also on the other hand, MTN’s poor network is also becoming unbearable.

Ring someone, he/she answers you and the it gets off the next second- all the while, the units are running; can’t MTN do something about its network?

M2U has also become problematic. Can you imagine that MTN tells customers that you are not allowed to give someone 200Frw, 400Frw or 800Frw?

And that you can only give 500Frw and 1000Frw? What are these limitations for?  Did you know that you can’t exceed 2000Frw/day in issuing out M2U’s and you can’t send someone airtime of 5000Frw via M2U?

Why are these unnecessary restrictions put on our phones and airtime? I think the money we load in to our own phones is our own!

MTN has never issued any free mobile calling

Service; so, in turn, they should let us use our airtime anyway we wish.

Please MTN do something to improve your services otherwise we may be forced to look for other alternatives though some of us don’t want to.

Customer care and satisfaction is a pre-requisite to business development!

Yours sincerely,

ntakirutinka03@yahoo.fr

 

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