RE: ‘Customer service training should remain a priority (The New Times, February 9)
I recently visited Rwanda, I was there for two weeks and every office, business, organisation I visited, the customer service issue struck me really hard.
Thanks to President Paul Kagame and his entire administration for the level of development they have brought to our dear country.
There is no doubt that Rwanda stands out in the rest of Africa.
But, for us as a country to attract even more investors, we need to revisit our culture about customer relations and reevaluate the way we do business. The golden rule here is “customer is king” or the “customer is always right”.