Customer service will deliver Vision 2020

At the outset, please allow me to express my deep sympathy to your columnist, Sandra Idossou, for having lost a friend due to negligence and due to poor customer service from a big hospital in Kigali. This certainly does not augur well for the city nor for the country.
Frontdesk mangers at a Hotel reception in Kigali city. File
Frontdesk mangers at a Hotel reception in Kigali city. File
Times Reporter