The President's message on customer service is timely

I want to start this piece with a confession: I envy Rwandans for having a President who is a fervent advocate of customer service. Throughout my years working on customer service in Africa, I have never seen any other President on the continent so passionate about service delivery. Over the past eight years working in Rwanda, I have heard the First Citizen of this country talk at most major government retreats on why Rwandans should refuse sub-standard service. I love the fact that he always engages citizens to demand top services from the private sector players and, most especially, from the public sector.
How good is your service? Customers must learn to demand for quality service because it is their right to receive good service. / Net photo.
How good is your service? Customers must learn to demand for quality service because it is their right to receive good service. / Net photo.
Sandra Idossou