Police hotline personnel could be more helpful

Editor, Samson Nkuranga was correct to laud the National Police in the letter he wrote to the Editor yesterday (Police, Thumbs up!). I believe that the National Police is doing its best to provide security in our streets. This is something worth congratulating. However, a few days ago I was disappointed by their emergency people. During the night of 25th February my house in Musanze was attacked by thieves.

Editor,

Samson Nkuranga was correct to laud the National Police in the letter he wrote to the Editor yesterday (Police, Thumbs up!). I believe that the National Police is doing its best to provide security in our streets. This is something worth congratulating. However, a few days ago I was disappointed by their emergency people.

During the night of 25th February my house in Musanze was attacked by thieves. They tried to force their way in. My wife and son were alone in the house because I was out of the country for work purposes.

After failing to reach local security people at the Umudugudu level because their phones were switched off, my wife tried to call the emergency police hotline.
The person who picked up call asked her whether she had contacted the local authorities, which my wife confirmed. She further went on to explain that she had failed to reach them. While this was going on, the robbers were still forcing themselves into my home.

The policeman, instead of helping her out of this situation, simply told her to “keep trying the phones of your Umudugudu authorities” and on that note he got off the line!

The robbers stayed for about an hour until my wife reached a security official from another “Mudugudu” who lived two kilometers from our house. The security fellow intervened but could only chase them away; nobody was arrested because the guy was alone.

Maybe this is an isolated case, but as far as police duties are concerned, I was totally disappointed by their performance that day.
 
Chris Ndamuzeye

ndachris1@yahoo.fr

 

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