BCR bank should improve customer care

Editor, It is with a heavy heart that I write this letter to you. I bank with BCR, and last night had the most unfortunate experience with this bank, I would like to ask your reporters to follow up.
The swanky BCR headquaters. Despite BCR’s impressive facade, the service leaves a bad taste in the mouth of its clients.
The swanky BCR headquaters. Despite BCR’s impressive facade, the service leaves a bad taste in the mouth of its clients.

Editor,

It is with a heavy heart that I write this letter to you. I bank with BCR, and last night had the most unfortunate experience with this bank, I would like to ask your reporters to follow up.

I am an account holder of several banks, here in Africa and in Europe. I must say that my experience with BCR bank last night left me wondering about the bank’s professionalism.

After being informed that my salary had been transferred to my account, I went to the Novotel branch of BCR. There I was treated to the most shocking experience;

- I was told my account had been blocked because I owed the bank money, apparently interest to a car loan.

- The bank on the August  10 deducted the latest loan payment from my account, they did not deduct this interest.

- I have never received communication from BCR that I owe them money or that they have a problem with my account.

- I was treated to serious public humiliation as the manager in charge kept shouting that I had to pay this money first.

- I requested that they deduct the money from my account since my salary was reflecting. They refused instead telling me to go to the leasing department, the next morning.

-I left dejected without my money.

Editor, I felt violated; even a person who has defaulted on loan payment, or erred in any way with regards to banks procedures is treated in a better manner.

 

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