Police to enhance citizen participation

Rwanda National Police have opened their doors for the public to both criticise and compliment the force where necessary in a new effort to enhance service delivery.
Police spokesman John Uwamungu addressing the press yesterday. (Photo/ F. Goodman)
Police spokesman John Uwamungu addressing the press yesterday. (Photo/ F. Goodman)

Rwanda National Police have opened their doors for the public to both criticise and compliment the force where necessary in a new effort to enhance service delivery.

This was revealed yesterday by top police officials in a press conference that was held at police headquarters, Kacyiru.

According to the officials, blue colored forms will be placed in easily accessible locations like churches and police stations, for people to fill in detailed information that will facilitate the process.

Stressing the new strategy, Acting Commissioner General of Police, Mary Gahonzire, told reporters that all Rwandans deserve excellent services from the force and that the forms will assist her office to effectively assess performance standards.

“Our core objective is to have all Rwandans and other people in this country on board as far as the delivery of police services are concerned,” said Gahonzire.

“These forms will help us know what Rwandans think of the force, be it individual police officers or the institution, and will help us improve.”

The forms, as seen by The New Times seek for information on particular incidences involving the police calling for filling particulars like date and time of incident, name of officer(s) involved, description and brief explanation of the incident.

After filling the forms, they can be emailed to inspectorate@police.gov.rw or submitted to the closest local administration or police station.

Meanwhile, at the same occasion, police unveiled “Police-Citizen Partnership Project” which involves various outreach programmes that will improve the working relationship between the police and the citizens.

As Gahonzire outlined, the five programs include a daily “Police Corner,” that will be regularly advertised in local newspapers and online publications, listing phone numbers for emergency services and a hotline where private concerns will be reported.
Another, the monthly “In Full View” is a press release to all media outlets which will provide updates on important issues facing the police force.

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