Customer Service Week: Appreciating clients and employees gives you an edge

Julian works as a cleaner in one of the big institutions in town. Owing to the nature of his work, clients and other employees do not usually meet or deal with him, apart from few security officers of the company.
The writer (extreme right) poses with some of workers and managers who were awarded for excellence customer service last year. (Courtesy photo.)
The writer (extreme right) poses with some of workers and managers who were awarded for excellence customer service last year. (Courtesy photo.)
Sandra Idossou