Letters

Editor, Through your paper, I would like to share my experience of exemplary customer service.  Early Wednesday afternoon, I was working on some documentation at Bank of Kigali Remera’s branch and witnessed a bank employee deal with a situation that would have gone bad had it not been for her customer care skills.

Editor, Diana Mpyisi’s piece in The New Times, this week, titled ‘Reflections on “You Lazy (Intellectual) African Scum!”’was great. She was revisiting an earlier article by Field Ruwe, which Africans need to read over and over again.

Editor, This is with reference to the article titled “BRD registers 92pc after tax profit”, The New Times, March 28.