Letters

Editor, This is with reference to the lead story in yesterday’s issue of The New Times titled “ Why the customer is not king .”

Editor, Allow me to respond to Joseph Rwagatare’s article in The New Times, February, 21, titled “of a Citizens’ charter, corruption and change of attitudes”.

Editor, I am happy to learn that Rwandans living in Zimbabwe formed a Diaspora association, with the objectives of mobilising themselves to contribute to their country’s development process.

Editor, Allow me to comment on the story that appeared in your newspaper yesterday, in which regional experts urged African countries to emulate Rwanda’s anti-corruption policies.

Editor, I reckon there has been a remarkable improvement by several public and private institutions in customer care and service delivery. However, a lot more needs to be done in order to compete in the region and beyond.